Late arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. Clients arriving more than 15 minutes late will be imposed with a £10 fee and clients arriving more than 30 minutes late will forfeit the original appointment and be rescheduled.

Late cancellations

We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 24 hours prior to the appointment. If the booking was made on the same day, notify us at least 3 hours prior. Cancellations that break this policy will cause a £30 fee to be added to your next appointment.

No-shows

In the case of missing your appointment, you will be imposed with a fee worth 25% of the missed service which will be added to your next appointment. Moreover, booking your next visit will require paying a non-returnable deposit worth 25% of the service you want to book.

Service guarantee

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side, to offer you a refund.

Returns/Exchanges

Due to the nature of the products we sell, we do not accept returns or exchanges. If you are unsure about a product, please ask for a sample or a tester before you complete your purchase. We are happy to test a product on your skin whilst you are in the Clinic.

Health history

For your comfort and safety, please notify our specialists if you have allergies, any physical issues or disabilities, or if you are pregnant. If you experience discomfort or any other symptoms during the treatment, please alert your service provider immediately. We require a Health Questionnaire to be completed on Consultation, this is a requirement due to the nature of the services we provide.

Age Policy

Clients must be 18 years of age or older unless accompanied by a parent or guardian who signs a parental release form. No children under the age of 14 are permitted.

Payments

We accept cash, debit cards, and all major credit cards.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.