The following privacy notice outlines how The Natural Enhancement Clinic collects, uses, protects and transfers your personal data.
Personal data that is collected
• Home address
• Email Address
• Date of Birth
• Phone number
• Health information
Purpose and Legal Basis for Processing Your Data
The Natural Enhancement Clinic takes your privacy seriously and we will never sell or rent your personal data to any third-party. Sharing of your data and direct marketing activities are only carried out with your consent, which you are free to withdraw from at any time.
We need to obtain and process your personal data to provide you with our products, services and treatments and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.
Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Consent through a signature will always be required for us to obtain and process your health information.
Who is processing my data?
The Natural enhancement Clinic is the data controller and processes your personal information for the purposes laid out in this privacy notice. Vagaro, 25 Town Square, Stevenage, SG1 1BP, UK, acts as data processor on behalf of The Natural Enhancement Clinic and has access to personal information only in cases that customer support or troubleshooting is required by The Natural Enhancement Clinic. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.
Your personal data is processed to:
· Collect specific personal data (name, address, email, contact number, DOB) that is required to enter a contract to sell a product or service.
· Engage in communication with you including confirmation and reminders of appointments, and requests to cancel or change bookings.
· Collect Health information to perform the agreed services appropriately, and potentially highlight areas that products and services may cause issues to clients because of their health.
· Ensure a safe service and provide industry standard advice.
· Select relevant offers, promotions and information for you.
· Estimate the number of customers we have.
· Hold personal data that is required by law or to respond to legal process.
· Hold for insurance purposes.
· Store customer records.
Your rights as the individual
If your personal data is held by The Natural Enhancement Clinic, you hold rights over it. Where you have provided consent for us to contact you as part of our marketing services, you have the right to modify or withdraw your consent at any time by using the unsubscribe option accompanied with all our direct marketing or by contacting The Natural Enhancement Clinic
You also have the right:
· To be informed of how your personal data will be used before it is collected.
· To access your personal data personal data and to information on how your information is used after it has been gathered.
· To have personal data corrected if it is incomplete, inaccurate or out-of-date.
· To request the removal or deletion of personal data where there is no compelling reason for its continued processing.
· To restrict processing, to ‘block’ processing of your personal data.
· To object to direct marketing from us.
Special categories of personal data collected
Health questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a condition you have. The Natural Enhancement Clinic asks for consent prior to gathering and processing this information. At any time after giving consent, you can withdraw you consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us, and we only use this information for determining your suitability for the treatment.
Process of collection
Your personal data is collected when you provide it to us through Vagaro software, our website, over the phone, in The Clinic, by email, social media, in writing or any other means by which you provide it to us. Information is stored using the Vagaro software platform as well as some level of paper record keeping. The Natural Enhancement Clinic gives you access to information about your account and bookings through Vagaro software, for the limited purpose of viewing and updating that information.
The Natural Enhancement Clinic does not collect the personal data of children under the age of 16 without parental or guardian consent. If you believe that we hold any information from or about a child under age 16, please contact The Natural Enhancement Clinic and if we cannot immediately obtain appropriate parental or guardian consent, will remove the personal data from storage.
Your personal data is shared only with Vagaro representatives in cases that customer support and troubleshooting is required for the salon. The Clinic does not share your personal information with any third-party without your prior consent, other than those already disclosed in this privacy notice or as part of our legal obligations under the relevant data protection laws.
The Natural Enhancement Clinic use software provided by Vagaro to manage appointments. Here is a link to their Privacy Notice & GDPR: https://sales.vagaro.co.uk/general-data-protection-regulation
How Long Do We Keep Your Data
The Natural Enhancement Clinic retains your personal data for as long as necessary to provide you with our services as our client. The Natural Enhancement Clinic are required under tax laws to keep your personal data for a minimum of 7 years. Health and Safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
Consequences of not providing your personal information to The Natural Enhancement Clinic
If you want to purchase a product or service from The Natural Enhancement Clinic, certain personal information is required to enter a contract with you. The Natural Enhancement Clinic will not be able to enter a contract with you to fulfil an attempt to purchase a product or service if you do not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
For more information on The Data Protection Act 2018 and how it is implemented, please visit www.gov.uk.